Rogavi Commitment To Responsible Gaming
The Gambling Act 2005 has three main objectives;
To prevent gambling from being a source of crime or disorder, associated with crime or disorder or
used to support crime.
To ensure that gambling is being conducted in a fair and open way
To protect children and other vulnerable persons from being harmed or exploited by gambling
Background To Rogavi Network Ltd
Rogavi Network Ltd act as an External Lottery Manager (ELM) for our charity customers, managing all aspects of online raffle and lottery activity under license from the Gambling Commission, and we also provide a range of online marketing tools which enable charities to promote their campaigns. As a licensed ELM, it is part of our responsibility to advise you and help you with compliance to ensure that your lottery works within the framework as set out by the Gambling Commission.
Lotteries Licensing Information
Lotteries are regulated by Local Authorities for small societies and The Gambling Commission for larger societies. In this instance the term 'societies' refers to any non-commercial organisation — and in relation to Rogavi Network Ltd., this means our charity customers. In all cases, licensees must ensure that at least 20% of the proceeds of any lottery are used by the society to further its aims.
Large Society Lotteries
Large Society Lotteries are those which exceed the monetary threshold for Local Authority Licensing and these must be licensed with the Gambling Commission. The society must ensure that it is not possible for a ticket buyer to win more than £25,000, or more than 10% of the lottery proceeds - whether in money, money's worth, or part one and part the other, including any winnings arising from a 'rollover'.
Lotteries may involve the issue of physical or virtual tickets to participants. An example of a virtual ticket would be in the form of an email or SMS. Under the Gambling Act 2005, all tickets must be printed with certain information, as follows;
Identifying the promoting society
Clearly stating the price of the ticket
Containing the name and address of the member of the society who has been designated as being responsible for the promotion of the lottery
Stating the date of the lottery draw(s) or enabling the date of the draw(s) to be determined
Displaying the wording 'Licensed by the Gambling Commission' and details of the Gambling Commission website, where licensed directly
When a person receives a virtual ticket this must be sent or displayed to them electronically in a manner which enables them, without incurring significant expense or delay, to retain the message electronically and to print it
The price payable for purchasing each ticket in a lottery, which is promoted under this license, must be the same for all tickets and must be shown on the ticket, or in a document received by the purchaser. The price of the ticket must be paid to the promoter of the lottery before any person is given a ticket. Rogavi Network Ltd. ensures that each person who purchases a 'ticket' receives an electronic ticket. Lottery tickets may only be sold by persons over the age of 16 and to persons over the age of 16.
For each lottery promoted, a lottery submission will be provided. This must be sent to the Gambling Commission or to the Local Authority within three months of the date of the determination of the lottery, and must show;
The total proceeds of the lottery
How they have been distributed between prizes and expenses
The amount applied directly to the society's purposes
In the case of licenses’ issued to Local Authorities, the amount applied directly to purposes for which the authority has power to incur expenditure
Rogavi Network Ltd. retains accounting records and copies of lottery submissions for a minimum of three years from the date of any lottery to which they relate, and these must be made available for inspection by the Gambling Commission on request. Accounting records must contain, in respect of each lottery;
Details of the total proceeds of the lottery
The expenses of the lottery
The sum allocated from the proceeds to cover those expenses
The number of sold and unsold tickets
Accurate records for each lottery must be kept by the society, to support the data in the lottery submission, and must be made available for inspection by the Gambling Commission when required. Such records must include:
The total proceeds in each lottery
The percentage of proceeds allocated to prizes in each lottery
The amount of proceeds allocated to expenses and details of those expenses for each Lottery
The number of sold and unsold tickets in each lottery
Codes Of Practice
These codes are designed to protect children and other vulnerable persons, and to combat 'problem gambling'.
Access to gambling by children and young persons
Rogavi Network Ltd. has put into effect policies and procedures which are designed to prevent underage gambling, and to monitor the effectiveness of these. This includes;
Warning potential customers that underage gambling is an offence
Requiring customers to affirm that they are of legal age
Enabling Rogavi websites to permit filtering software to be used by adults, in order to restrict access to relevant pages of those sites
Fair And Open Provision Of Raffles
The likelihood of winning a particular raffle, assuming only one prize is being offered, is one divided by the number of tickets sold. For example, if there are 100 tickets sold for a particular campaign, each ticket has a 1 in 100 or 0.01 chance of winning. If you buy multiple tickets then your chances of winning increase. In the example, if you purchased five tickets then you would have a 5 in 100 (1 in 20) or 0.05 chance of winning. Having said this, you will of course not know the odds of winning a specific raffle when you buy a ticket, as you do not know how many tickets will eventually be sold.
When you buy a ticket online, it is allocated a unique reference number. After the closing date of the raffle, which will be indicated on the website, the winner will be drawn using Rogavi's random number generator. Winners will be notified by email and online within 48 hours that they have been successful.
We publish draw results on our website. The rules are also available on our website. Rules and results are always available on request. There is an additional Charity Complaints Procedure.
Keeping Crime Out Of Gambling
Rogavi in accordance the License Conditions and Codes of Practice ensures all Entrants shall comply with the Rules and, in the event that Rogavi believes that any Entrant may be in breach of those Rules, it shall inform Charity immediately and take all reasonable steps to ensure that any rules applicable to participants are enforced.
Rogavi may in its reasonable discretion accept or reject the registration of any User, and any entry to any Lottery made by an Entrant only where it believes that such User or Entrant is involved in money laundering or is a problem gambler and selling him or her tickets would breach Charity’s Social Responsibility Policy
Information on how to gamble responsibly and help for problem gamblers Rogavi Network Ltd. makes information readily available to its customers on how to gamble responsibly, and how to access information about, and help in respect of, problem gambling. This covers self-exclusion options and information about the availability of further help or advice.
Rogavi Network Ltd. Websites link to GamCare's website www.gamcare.org.uk. GamCare is the leading provider of information, advice, support and free counseling for the prevention and treatment of problem gambling. GamCare takes a non-judgmental approach to gambling and develops strategies that:
To address the needs of those adversely affected by a gambling dependency Rogavi has put in place policies and procedures to improve the understanding of the social impact of gambling and promote a responsible approach to gambling. The policies include;
Exclusion of customer interaction and the procedures for doing so
The types of behavior that will be logged/reported to the appropriate level of staff and which may trigger customer interaction at an appropriate moment
Rogavi Network Ltd. has put into effect procedures for self-exclusion and takes all reasonable steps to refuse service, or to otherwise prevent an individual who has entered a self-exclusion agreement, from participating in gambling.
As soon as practicable, taking all reasonable steps to prevent any marketing material being sent to a self-excluded customer, by removing their name and details from any marketing databases within two days of receiving the completed self-exclusion notification.
Closing any customer accounts of an individual who has entered a self-exclusion agreement.
Putting into effect procedures designed to ensure that an individual who has self-excluded cannot gain access to gambling.
keeping a register of those excluded with appropriate records —name, address, other details, and any membership or account details held
keeping a record of the card number to be excluded
the removal of access from those persons found to have gambled or who have attempted to gamble on the platform
Rogavi Network Ltd. staff who are involved in direct customer service are aware of the self-exclusion system in place, and are able to direct that individual to an immediate point of contact with whom to complete the process.
Complaints And Disputes
Rogavi Network Ltd. has put into effect a written procedure for handling customer complaints and disputes. A 'complaint' means a complaint about any aspect of the licensee's conduct of the licensed activities. A 'dispute' is any complaint which is not resolved at the first stage of the complaints procedure and relates to the outcome of the complainant's gambling transaction.
Rogavi Network Ltd Ensures That;
Customers are told the name and status of the person to contact about their complaint
Customers are given a copy of the complaints procedure on request, or on making a complaint
All complaints are handled in accordance with the procedure
Customers whose disputes are not resolved to their satisfaction by use of Rogavi Network Ltd's complaints procedure may refer those disputes to IBAS, where their decision is binding to the licensee and the customer.
Under these provisions, Rogavi Network Ltd. must keep a record of all complaints that are not resolved at the first stage of the complaints procedure. Rogavi Network Ltd will also arrange for a copy of the decision on, or a note of the outcome of, each dispute to be provided to the Gambling Commission quarterly.
Rogavi Network Ltd is a professional and licensed operator. However, you still have a duty to ensure that your raffle or lottery activity is performed in accordance with the Gambling Act 2005. Rogavi Network Ltd. is a member of The Lotteries Council and presents at its regional meetings on lottery fundraising. Through our membership we also contribute to The Responsible Gambling Trust. The Responsible Gambling Trust raises funds through voluntary donations to support research, education and treatment of problem gambling.
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